https://www.jarvisrtw.help/updates daily 0.75 2021-03-01 https://www.jarvisrtw.help/updates/feb-1 monthly 0.5 2021-02-01 https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/601808cc0ed6ee11a22d82de/1615931598802/Notifications-2x.png Updates - Updates, February 1, 2021 - Changes to Jarvis in this release: Behind-the-scenes updates to Jarvis check in questions Coming soon: Updates to Appointments https://www.jarvisrtw.help/home-page daily 1.0 2021-02-04 https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/6014545d34e2b3477bcd00c0/1612447651875/Appointment+-+Reminder-2x.png Home Page https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/60145428d5937238e713636d/1612446989671/Resources-2x.png Home Page https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/601453ff7b502c2c4c04ab4e/1612446971488/Update+Digest-2x.png Home Page https://www.jarvisrtw.help/injured-worker-dashboard daily 0.75 2020-11-23 https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/5fbafec1158b28734be35923/1598294150642/ Injured Worker Dashboard https://www.jarvisrtw.help/cpf daily 0.75 2021-03-04 https://www.jarvisrtw.help/injured-worker-features daily 0.75 2021-02-17 https://www.jarvisrtw.help/access-and-login-ct daily 0.75 2021-03-05 https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/60244b5794eabb530ce89179/1614366847102/CT+-+Desktop+-+Sign+In.jpg Access and Log-in https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/60244b6c8984245503a21fe7/1614366847120/IW+-+Desktop+-+Create+Account.jpg Access and Log-in https://www.jarvisrtw.help/lawyer-mode daily 0.75 2021-03-05 https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d33aa0aa63f6cd3ec475e/1614982394899/lawyer+1.png Lawyer Mode Go to My Injured Workers tab or Add Injured Worker tab & use the search bar to find the Injured Worker. Click on the Injured Worker to access the Injured Worker’s Profile. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d345ae06ce403c2ce854b/1614623849187/lawyer+4.png Lawyer Mode Click Yes, a lawyer has been added. Lawyer Mode sends an alert to the Injured Worker and changes their Jarvis settings, so it’s important not to turn it on by accident https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d34722f41aa1a09e176d4/1614623873361/lawyer+5.png Lawyer Mode See that the legal status has changed to “Lawyer Retained” and an orange banner appears stating, “There is a lawyer assigned to this claim” https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d3400785a1a1f89f627e9/1614982402195/lawyer+2.png Lawyer Mode Click on the Claim Number to access the Claim Profile. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d343f9e1e6b26c0d34a33/1614623817427/lawyer+3.png Lawyer Mode Click Enable Lawyer Mode. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d34a84d59d16018f7191a/1614623934449/lawyer+6.png Lawyer Mode Click Disable Lawyer Mode https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d34d4cff2a648872cc1c7/1614623984700/lawyer+7.png Lawyer Mode Click Yes, the lawyer is no longer active We double-check that you intended to disable lawyer mode to minimize confusion for the Injured Worker. See that the legal status has changed to “No active lawyer” and the orange banner disappears. https://www.jarvisrtw.help/update-the-claims-team daily 0.75 2021-03-05 https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603951b54c51953ce3bd9396/1614981990807/IW+Prof+click+Event.png Update the Claims Team Click on the Claim Number to access the Claim Profile. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/6039518dea8f20449490b376/1614981975773/add+IW+tabs.png Update the Claims Team Go to the My Injured Workers or Add Injured Workers tab & use the search bar to find the Injured Worker. Click on the Injured Worker to access the Injured Worker’s Profile. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603951e7be65dd13fb1f4bd1/1614982005320/update+CT.png Update the Claims Team In the right column, find The Team. Click Add Member to add new Claims Professionals. Click X to remove Claims Professionals. https://www.jarvisrtw.help/settings daily 0.75 2021-03-05 https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603954e94d73c86369c90242/1614370051618/settings2.png Settings https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603952c9a3ae9121572f8a5d/1614369494274/daily+digest.png Settings https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/60395328dcce74016f5ef168/1614369590399/auto-translate.png Settings https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603953403270df1ff4aadb5e/1614369617029/active+hours.png Settings https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/60395360fb5e6e691db06e51/1614369693741/contact+info.png Settings https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603953a3f14d244a4167d5f2/1614369721141/recommended+settings.png Settings https://www.jarvisrtw.help/appointments daily 0.75 2021-03-05 https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/6039567610aecc0e0bb58bce/1614370427122/appt+settings.png Appointments https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603956b8f0e25f4fb1832b32/1614978056834/add+IW+tabs.png Appointments Go to My Injured Workers tab or Add Injured Worker tab & use the search bar to find the Injured Worker. Click on the Injured Worker to access the Injured Worker’s Profile. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603956da5c34172377437ca8/1614978062494/appt+section.png Appointments Click on the Appointments section. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/6039571cac4a731f5c05cef1/1614978156960/appt+details.png Appointments Go to the Injured Worker’s Appointments section (see How To: View Appointments) Click on the Appointment https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603957480b7f157af5af132b/1614978176450/appt+details2.png Appointments View appointment specific questions or next appointment details Click Upload File to add a related files associated with the appointment. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/6039584f182315041095c0c3/1614978234752/appt+add+or+edir.png Appointments Go to the Injured Worker’s Appointments section (see How To: View Appointments). Click Add Appointment or Edit, as appropriate. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/6039586783f8d77a9b6701af/1614978249410/appt+edit.png Appointments Fill in or update the associated claim number, appointment type, and appointment date and time. Click Done. https://www.jarvisrtw.help/documents daily 0.75 2021-03-05 https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/6039592ada21024253e400d4/1616627345463/document+notifications.png Documents https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603959819c6b6506f18fcad4/1616627345675/IW+Prof+click+Event.png Documents Click on the Claim Number to access the Claim Profile https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/6039596bffe34a663ffd72cb/1616627345469/add+IW+tabs.png Documents Go to My Injured Workers or Add Injured Worker tab & Use the Search bar to find the Injured Worker Click on the Injured Worker to access the Injured Worker’s Profile https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/6039599440473028a1b8eaf0/1616627345679/documents+section.png Documents Click on the Documents section https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603959d9be62d6105e7e7e73/1616627345687/docs+request.png Documents Select the desired forms & click Request. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603959bbebdad762af3c9023/1616627345683/request+files.png Documents Go to the Injured Worker’s Claim Documents section (see How To: View Claim Documents). Click on Request Files. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/60395a2d809b9161bce9c209/1616627345699/doc+note.png Documents Click Send Note to send a message to the Injured Worker regarding the uploaded file. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/60395a0033e5a454b0869b90/1616627345690/additional+files.png Documents Go to the Injured Worker’s Claim Documents section (see How To: View Claim documents) Click on the Additional Files row. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/60395a15e3cf452d91c9aec9/1616627345694/share+doc.png Documents Click on Share a document, select the appropriate document from your computer files, and write a note to your Injured Worker with details regarding the form. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/60395a60e7fbfc35f25c06bf/1616627345702/new+doc.png Documents Go to the Injured Worker’s claim documents section (see How To: View Claim Documents) View the document status on the right https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/60395a7d986df4613f31d05f/1616627345706/review+doc.png Documents Click on the Document row and click Review to open the completed document https://www.jarvisrtw.help/adding-a-new-injured-worker-or-claim daily 0.75 2021-03-05 https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d69b0afc5342f26a69a63/1614637513211/new+1.png Adding a New Injured Worker or Claim Go to the Add Injured Worker tab. Use the Search bar to determine if this Injured Worker already has an account in Jarvis. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d69d3c22a8b2d53035532/1614637564174/new+2.png Adding a New Injured Worker or Claim Double check that they have either a mobile phone or email address on their account (note: they will need this to create or log into their account) Fill in Incident Details with the Claim information Click Create https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d6a084e3bd32905b9166d/1614637625335/new+3.png Adding a New Injured Worker or Claim On the Injured Worker Details Page Click Add New. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d6a6cfffd2e778f60bdd2/1614637688420/new+4.png Adding a New Injured Worker or Claim Fill out the claim information. Click Done. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d6a82c91de710c6394472/1614637726010/new+5.png Adding a New Injured Worker or Claim Go to My Injured Workers tab or Add Injured Worker tab. Use the Search bar to find the Injured Worker. Click into the Injured Worker’s Profile. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d6aaac1a3080d206001b7/1614637753633/new+6.png Adding a New Injured Worker or Claim Click Send Link or Resend Link https://www.jarvisrtw.help/export-claim-data daily 0.75 2021-03-05 https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d353158b15d5dd4f50bea/1614982453100/export+claim+1.png Export Claim Data Go to My Injured Workers tab or Add Injured Worker tab & use the search bar to find the injured worker. Click on the Injured Worker to access the Injured Worker’s Profile. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d3553e6e7b15cb21a0c20/1614982460638/export+claim+2.png Export Claim Data Click on the Claim Number to access the Claim Profile. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d356c5312d854ac315813/1614624118835/export+claim+3.png Export Claim Data Click Export Claim Data. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d358bdea190701ac3e841/1614624151062/export+claim+4.png Export Claim Data Click Print to create a PDF of the export. https://www.jarvisrtw.help/injured-worker-details-claim-details daily 0.75 2021-03-05 https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d360f3bcb991173f61f21/1614624282735/claim+details+2.png Injured Worker Details & Claim Details Click on the associated claim to access the Claim Profile. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d362bc7c1e447d7b2a71f/1614624306506/claim+details+3.png Injured Worker Details & Claim Details Click Edit in the top box. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d35db8c227a557e29af1c/1614624241980/claim+details+1.png Injured Worker Details & Claim Details Go to My Injured Workers tab or Add Injured Worker tab & use the Search bar to find the injured worker. Click into the Injured Worker’s Profile. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d364195e5346643de92b9/1614624330836/claim+details+4.png Injured Worker Details & Claim Details Make updates and click Done to save. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d36844d59d16018f75cd0/1614624402102/claim+details+5.png Injured Worker Details & Claim Details Go to My Injured Workers tab or Add Injured Worker tab & use the Search bar to find the injured worker. Click into the Injured Worker’s Profile. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d36b17b5a401e70ff8e7d/1614624444484/claim+details+7.png Injured Worker Details & Claim Details Make updates and click Save Changes. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d369c39706e75825c6e06/1614981885818/claim+details+6.png Injured Worker Details & Claim Details Click Edit under their name. https://www.jarvisrtw.help/message-templates daily 0.75 2021-03-05 https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d3709a3f9d81e974eca17/1614624544480/Template+2.png Message Templates Double check that it filled in the text correctly & click Send. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d36edcfad7f5152aa0130/1614624511709/template+1.png Message Templates Go to the desired message where you want to use a Message Template. Click Message Template below the type box & select a template. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d3740b1d9d26b2d4faaa2/1614624594653/template+3.png Message Templates Go to the Message Template tab Click Edit to view a template’s content https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d37847f891c50b5cc3ae1/1614624669636/template+5.png Message Templates Update Title, Subject, and Message as desired. Use placeholders (see How To: Use Placeholders below) to auto-populate information based on the Injured Worker, claim, or the sender. Click Save https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d37622d914d0b8c6f98ec/1614624623289/template+4.png Message Templates Go to the Message Templates tab To create, click New Templates To edit, click Edit on the desired template https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d37ab95e5346643dec3e7/1614624713211/template+6.png Message Templates Click on the field that stores your desired information Click on the placeholder that you want to insert into the text https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d37d3775eed6fbde7390c/1614624746940/template+7.png Message Templates Double check that the placeholder is in the correct place within the text Click Save to save your changes https://www.jarvisrtw.help/messaging daily 0.75 2021-03-05 https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d38173d06494e3afcc1b1/1614624805111/message+1.png Messaging Go to Settings by clicking your name in the top corner. Scroll down to Notification Settings Click the toggle button next to Email so it is set to On Click the toggle button next to New Message so it is set to On https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d38384d006a4004a91828/1614624840238/message+2.png Messaging Click the Inbox tab View all of your messages included in Jarvis Scroll to find the thread that includes the recipients you’re looking for https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d38573d06494e3afcc7f9/1614624870685/message+3.png Messaging Go to the Injured Worker’s profile Click on the Messages section See all messages sent to and from that Injured Worker https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d3871fe1d40450f3036e5/1614624896350/message+3.png Messaging Go to the Injured Worker’s Profile Click on the desired Claim # to access the Claim Profile Click on the Messages section to see all messages related to this specific claim https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d38b67b5a401e70ffcfec/1614809953917/message+6.png Messaging Fill in the New Thread information Enter the recipient(s) Confirm the associated Claim # Enter the Subject line Enter Text or use Message Templates Click Send https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d38dd8d95692ce3d487a8/1614809953911/message+5.png Messaging Click the envelope icon https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/60400c5aef81be20b75808f0/1614981769411/message+edit.png Messaging Go to the associated message thread Click Edit https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/60400c70fec93f4a96ebcded/1614981784334/message+edit+save.png Messaging Update the Recipients field Click Save https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d39509295ad0aaf81d0fc/1614625131637/message+9.png Messaging These messages will automatically send through Jarvis to the recipients original message type These messages can be viewed by the Injured Worker and all Claims Professionals at any time in Jarvis. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d39183d06494e3afce41f/1614625096418/message+8.png Messaging When you receive a new Jarvis message, it will be forwarded to your Outlook inbox. To reply, reply to the email as you would any other email. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/603d38fe46b5cf505a47b60f/1614625039916/message+7.png Messaging Go to Settings and turn on New Message notifications https://www.jarvisrtw.help/documents-1 daily 0.75 2021-03-24 https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/605bc69112cc2c6201e91114/1614371118935/document+notifications.png Documents (Copy) https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/605bc69112cc2c6201e9111a/1614982211937/IW+Prof+click+Event.png Documents (Copy) Click on the Claim Number to access the Claim Profile https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/605bc69112cc2c6201e91117/1614982183967/add+IW+tabs.png Documents (Copy) Go to My Injured Workers or Add Injured Worker tab & Use the Search bar to find the Injured Worker Click on the Injured Worker to access the Injured Worker’s Profile https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/605bc69112cc2c6201e9111d/1614982222666/documents+section.png Documents (Copy) Click on the Documents section https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/605bc69112cc2c6201e91123/1614982253031/docs+request.png Documents (Copy) Select the desired forms & click Request. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/605bc69112cc2c6201e91120/1614982242725/request+files.png Documents (Copy) Go to the Injured Worker’s Claim Documents section (see How To: View Claim Documents). Click on Request Files. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/605bc69112cc2c6201e91129/1614982284464/share+doc.png Documents (Copy) Click on Share a document, select the appropriate document from your computer files, and write a note to your Injured Worker with details regarding the form. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/605bc69112cc2c6201e91126/1614982268662/additional+files.png Documents (Copy) Go to the Injured Worker’s Claim Documents section (see How To: View Claim documents) Click on the Additional Files row. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/605bc69112cc2c6201e9112c/1614982293937/doc+note.png Documents (Copy) Click Send Note to send a message to the Injured Worker regarding the uploaded file. https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/605bc69112cc2c6201e9112f/1614982309634/new+doc.png Documents (Copy) Go to the Injured Worker’s claim documents section (see How To: View Claim Documents) View the document status on the right https://static1.squarespace.com/static/5fbaf9d242c07815505547f6/t/605bc69112cc2c6201e91132/1614982334335/review+doc.png Documents (Copy) Click on the Document row and click Review to open the completed document