JARVIS GUIDE
Lawyer Mode
This section will include:
Overview of Lawyer Mode
If a claim enters litigation, a Claims Professional can enable Lawyer Mode to turn off the 2-way communication features of Jarvis, to help ensure that all claim communication goes through the Injured Worker’s attorney.
Feature Details:
Jarvis deactivates messaging, document exchange, appointments, and Jarvis check-in questions to ensure all future communication goes through the lawyer
Jarvis sends the Injured Worker a notification that Lawyer Mode has been enabled to warn them of these feature changes
In the Claims Professional platform, Jarvis adds an alert banner to the Injured Worker’s detail and claim pages
Claims Professionals and Injured Workers can both still view the full claim history, including messages and documents, even when Lawyer Mode is active
How to: Enable Lawyer Mode
As a Claims Professional, please follow these steps to alert Jarvis that an Injured Worker has an attorney:
Go to My Injured Workers tab or Add Injured Worker tab & use the search bar to find the Injured Worker.
Click on the Injured Worker to access the Injured Worker’s Profile.
Click on the Claim Number to access the Claim Profile.
Click Enable Lawyer Mode.
Click Yes, a lawyer has been added.
Lawyer Mode sends an alert to the Injured Worker and changes their Jarvis settings, so it’s important not to turn it on by accident
See that the legal status has changed to “Lawyer Retained” and an orange banner appears stating, “There is a lawyer assigned to this claim”
Note: the Injured Worker will receive a notification that a lawyer has been assigned and their Jarvis features will change.
Go to My Injured Workers tab or Add Injured Worker tab & use the search bar to find the Injured Worker.
Click on the Injured Worker to access the Injured Worker’s Profile.
Click on the Claim Number to access the Claim Profile.
Click Enable Lawyer Mode.
Click Yes, a lawyer has been added.
Lawyer Mode sends an alert to the Injured Worker and changes their Jarvis settings, so it’s important not to turn it on by accident
See that the legal status has changed to “Lawyer Retained” and an orange banner appears stating, “There is a lawyer assigned to this claim”
How to: Disable Lawyer Mode
In the case an Injured Worker is no longer represented, or if there was an error, a Claims Professional can restore an Injured Worker’s account to standard settings by following the below steps:
Go to the Injured Worker’s claim that has been litigated
Click Disable Lawyer Mode
Click Yes, the lawyer is no longer active
We double-check that you intended to disable lawyer mode to minimize confusion for the Injured Worker.
See that the legal status has changed to “No active lawyer” and the orange banner disappears.
Note: all interactive features will turn on for Claims Professionals and the Injured Worker.
Click Disable Lawyer Mode
Click Yes, the lawyer is no longer active
We double-check that you intended to disable lawyer mode to minimize confusion for the Injured Worker.
See that the legal status has changed to “No active lawyer” and the orange banner disappears.